Returns and Refund Policy
Effective Date: October 24, 2024
This Returns and Refund Policy outlines the terms under which you may return products purchased from our website and the process for obtaining refunds. By making a purchase, you agree to comply with this policy. Please read it carefully.
1. Return Eligibility:
You may return most new, unused items within a specified period (usually 30 days) of receiving your order for a full refund. To be eligible for a return, the item must be:
- In its original condition, unused, and undamaged
- Returned in the original packaging with all accessories, tags, and documentation
2. Non-Returnable Items:
Certain items are non-returnable, including but not limited to:
- Opened or used personal care items
- Customized or personalized products
- Gift cards
- Digital products or downloadable content
3. Return Process:
To initiate a return, please follow these steps:
- Contact our customer service (as indicated on our website) to request a return authorization.
- Pack the item securely in its original packaging.
- Include a copy of the original invoice or order confirmation.
- Ship the item to the address provided by customer service.
4. Shipping Costs for Returns:
Unless the return is due to an error on our part (e.g., wrong item sent, defective product), you are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
5. Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a specified period (usually 7-10 business days).
6. Exchanges:
We do not process direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service within a specified period (usually 7 days) of receiving the product. We will arrange for a replacement or refund at no additional cost to you.
8. Changes to This Policy:
We reserve the right to update or modify this Returns and Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.
By making a purchase, you acknowledge that you have read, understood, and agreed to this Returns and Refund Policy. Thank you for shopping with us!
